*Version 2 · Updated: 12.09.2026 · In accordance with Law no. 195/2024 on personal data protection (in force since 23.08.2026)*
1. Data controller
- Legal name: S.R.L. „IRESTORE CORP"
- IDNO: 1017600039034
- Registered office: 18 Vasile Alecsandri St., ap. 3, Chișinău · Store: 16 Vasile Alecsandri St., Chișinău
- Data protection contact: irestoremd@gmail.com · +373 78 82 89 80
2. What data we process and why
| Data | Purpose | Legal basis | Retention |
|---|---|---|---|
| Name, phone, email | processing orders and repairs, contact | contract performance | 3 years from last interaction |
| Device data (model, IMEI/serial, fault) | repair records, warranty | contract performance | 3 years |
| Order and repair history | warranty, accounting | legal obligation | per accounting law |
| Site chat conversations (messages, phone if you leave it) | answering questions, booking, service improvement | legitimate interest / pre-contractual steps | 12 months |
| Chat survey answers | service improvement | consent (voluntary) | 12 months |
| Cookies and technical data | site operation, statistics | consent | see section 6 |
We do not process special categories of data and make no automated decisions with legal effect.
3. Virtual assistant (chatbot)
The site chat is an automated digital assistant. Conversations are stored to help you (bookings, requests) and to improve the service. To generate replies, messages are processed through the AI provider Anthropic PBC (USA); no data other than the conversation content is shared with it. If you leave a phone number in the chat, we use it to contact you about your request.
4. Recipients of data
Only to the extent necessary:
- Shopify Inc. — the platform hosting the online store (order data);
- Anthropic PBC (USA) — chat message processing (see section 3);
- couriers — name, address, phone, for delivery;
- payment processors — for card payments;
- Starcard — if you request installment purchase;
- public authorities — only where required by law.
Some providers (Shopify, Anthropic) are located outside the Republic of Moldova; transfers rely on their standard contractual safeguards.
5. Your rights
You have the right of access, rectification, erasure ("right to be forgotten"), restriction, portability, objection, and the right to
withdraw consent at any time.
Requests: irestoremd@gmail.com or in the store. We reply within one month.
If you believe your rights have been violated, you may address the
National Center for Personal Data Protection (CNPDCP) — www.datepersonale.md, 48 Serghei Lazo St., Chișinău.
6. Cookies
The site uses:
- necessary cookies — cart, session (no consent required);
- statistics/marketing cookies — only with your consent, given via the cookie banner on your first visit.
You can delete or block cookies in your browser settings. The chat stores the conversation locally in your browser (localStorage).
7. Security
We apply appropriate technical and organizational measures: role-based staff access, encrypted connections (HTTPS), hosting with certified providers, access logging.
8. Changes
Any changes to this policy are published here with the update date.